My studio and business are based in London, in the United Kingdom.

Most of my products ship from my studio, apart from :

• my brush sets, which ship from the Craftamo warehouse,

• my prints, which ship from whatever printing studio my manufacturing company partners with that is closest to you!

Yes!

Anything I ship myself I will ship to anywhere the UK Postal Service can ship to, and my print manufacturer can also ship internationally.

PRINTS ARE NO LONGER MADE AND SHIPPED BY ME.
All prints now ship directly from my manufacturer, and take between 24 and 72h to be sent out.

For every other item on my store, the below information applies :

I work on my own, and I process my orders for the week every week-end and send them either on the Saturday I process them, or the Monday after, so count at least 1 week before I ship your items, or 3 weeks to a month if your order contains an original piece.

[SALES AND EVENTS : I might get a lot of orders through, in which case, it might take me closer to 2 weeks to process everything and have every order shipped. I will always post regular updates on my social media (Instagram, Youtube, my Newsletter) to let everyone know what stage I am at.]

If you require your order more urgently, get in touch and we can work something out.

Once shipped, orders should take this amount of time on average to get to you :

Within the UK : 3 to 5 business days

Europe : 7 to 15 business days

International : 15 to 30 business days

(Please note this is an approximation, and shipping speeds can vary depending on local post office/ customs/ world events as well.)

The Squarespace checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Squarespace has all the same securities and payment fraud protection as these leading payment processors. I accept Visa, Mastercard, Discover, and American Express.

If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

Up until recently, I printed, packaged and shipped all my prints myself. However, that required a lot of time and effort, resources that I am now keen to put back into art creation rather than order fulfillment.

Doing my prints myself also meant that I was restricted in the sizes I could offer (I couldn’t print anything bigger than A3), shipping was higher for international clients, and custom charges applied to all orders made from outside the UK. Not to mention the environmental impact.

After much research and extensive testing (I tried over 6 different suppliers), I finally found a company I am happy with! Their fine art prints are of a high enough quality to rival mine, if not surpass what I made.

Other benefits are :

• Bigger size options

• Faster production times (1 to 2 days instead of a week)

• Faster shipping

• More eco-friendly shipping practices (ships from closer to you)

• Lowered or even non-existent custom charges on international orders

• More eco-friendly packaging

Prints are manufactured and shipped by a separate service (not me).
After many trials and experiments, I chose a high-quality printing service that offers prints of similar if not higher quality than what I made myself.

One criteria I was keen on was for them to use as little plastic as possible, so prints are packaged in tissue paper, and then shipped in either a rigid mailer (A4 and smaller) or in a cardboard tube with either cardboard or recycled plastic lids.

PLEASE NOTE that original pieces might take a little longer to ship than other products.
I don’t keep bespoke materials for each original on hand so I sometimes need to source pieces of packaging after a purchase has been made.

I also need to make sure I record as much footage and pictures of the piece as I can for my records before it goes to its new home.

That all means that an original can take between 2 weeks and a month before it ships.

Luckily, I only use UPS or DHL for shipping original artwork, which means that they usually get delivered within a week of dispatch.

All my original pieces ship with FREE, TRACKED shipping, and require A SIGNATURE upon delivery.

PLEASE NOTE THAT MY RETURN/REFUND POLICY IS DIFFERENT FOR PRINTS THAN IT IS FOR ANYTHING I PACKAGE AND SHIP MYSELF.

PRINTS POLICY :

• LOST ITEM OR ITEM RETURNED BY POSTAL SERVICES :
  Items that ship directly from my manufacturer do not have a return address provided, so will count as lost.
  In the event that your order is either lost in the mail, or returned to sender, I cannot offer a refund on prints, but I can replace your print for the manufacturer price + shipping fee.
  PLEASE MAKE SURE YOUR ADDRESS IS CORRECT AT CHECKOUT TO AVOID THIS ISSUE!

• DAMAGED ITEM : If your print arrives damage, make sure to document it and then get in touch with me and I will liaise with my manufacturer to replace it at no cost.

• CHANGE OF MIND : I cannot accommodate refunds on prints if you simply change your mind as my manufacturer processes prints very quickly and will not refund orders after they have shipped unless there is a product defect.

OTHER ITEMS POLICY :

• LOST ITEM OR ITEM RETURNED BY POSTAL SERVICES : The most common situation I encounter are items that get returned to me by the postal services themselves.
  If the problem was my fault (I typed the wrong address or didn’t fill in customs forms properly), I will resend your order for free or refund you in full.
  If the item got returned because of an error on the client side (incorrect address, moved without notifying me in time, misspelling, item not picked up from depot in time, custom charges not paid), then I ask that shipping be paid again, as well as a small fee to cover my PO Box costs (I rent a PO Box that only charges me when I receive items to it, so returns of this sort cost me money).
  

• DAMAGED ITEM : If your items were damaged in transit, please TAKE PICTURES and send them to me as soon as possible. I will always do my best to accommodate most situations, and either offer to refund, or replace when possible.
  

• CHANGE OF MIND : If you change your mind before your order has shipped, I will refund you in full, minus payment platform processing fees, no questions asked. Alternatively, I can exchange a print for another of the same format, at no extra cost, if the package hasn’t shipped yet.
  If you change your mind but your order has already shipped, I can accept items back within 60 days (shipping will be at your cost) and I will refund you the cost of the print, minus the cost of shipping, after I receive the item(s) back in their original condition.
  
  

TO REDUCE THE CHANCES OF ANY PROBLEMS OCCURING, I recommend upgrading shipping to tracked shipping if you can, for extra peace of mind.

If you haven’t received an email letting you know that your order has been shipped, please make sure to check your spam folder, and/or your order page.

If the status on your order does not say shipped either, and more time than the 1 to 3 week window I state in question 3 has elapsed, feel free to get in touch!

I may have forgotten to change the status of your order or something came up, or I need more information and emails are not getting through to you for some reason or other. I am only one person so sometimes some things can fall through the cracks, but I’ll always be open to communication.

You will be notified by email and on your order page when your order is shipped, but if you find it is taking an unusual amount of time to get to you, let me know and we can try and find out together.

Please do not get in touch before at least 1 MONTH has passed since your order shipped (unless based in the UK).

Postal services internationally are slower these days (Covid, Brexit, Custom, etc..), and it is not unusual for packages to get slowed down at customs or in transit and sit at borders for a little while.

If you are worried, I am always open to answering any questions you may have, and I’ll do everything I can to help and reassure. I’m on your side!

I always, ALWAYS check my items personally before sending them out, and I send 8"x 10" or smaller prints in sturdy no bend cardboard envelopes, usually with a stiff backing added in, and 11"x 14"+ orders in A3 cardboard envelopes, to limit the possibility of damage to a strict minimum.

That said, if we are really unlucky and things still get damaged during shipping, I will replace or refund the item.

I cannot do anything for an item that was damaged post shipping.

PLEASE keep any damaged packaging and take pictures, as it may be used as evidence for insurance and claims purposes.

If possible, take pictures of any damage and forward it to me when you get in touch.

ORIGINAL ART : I cannot replace original art for obvious reasons, but will always be open to negotiating a partial refund or a future discount, depending on the extent of the damage.

IT IS PARTICULARLY IMPORTANT THAT YOU RECORD ANY DAMAGE TO AN ORIGINAL AS SOON AS YOU RECEIVE IT SO I CAN CLAIM DAMAGES FROM SHIPPING COMPANIES.

All my originals, limited editions, and booklets, are sent TRACKED by default (if country sent to allows for that option).

My prints, stickers and tote bags ARE NOT, to keep the costs (and therefore price) down.

If you wish for your order to be TRACKED, there should be an option at checkout when you input you country and shipping preferences.

PLEASE NOTE :
My print supplier uses a courier so tracking numbers should be available for prints when you upgrade to Express/Tracked shipping will.
However, when it comes to items I ship myself, I use the UK Postal Service, and for some reason, they don't offer a tracked option for some specific countries/locations, such as Dubai and Mexico. They do offer a "Signed" service, which is the next best thing, and available at the same price as tracking, so that is the equivalent service you will receive if you select the tracked shipping option but require it sent to one such location.

In the very unfortunate event that an order might get lost in transit, please understand that I have no control over the post office, and that once the order is out for delivery, it is out of my hands.

Leave about a month before letting me know that your order hasn't arrived, as some sometimes take longer than expected. If after a month, your order still hasn't reached you, get in touch. I will give you a choice between refunding you in full, or replacing your order, depending on what you'd prefer and what you have ordered (see Return/Refund policy section for more info).

Please bear in mind that I am loosing more out of this than anyone, so please don't have a go at me for something I have no control over, and understand that I will always do my best to keep you happy!

This is the most common situation I encounter.

My policy differs depending on whether the item is something I process and ship myself (stickers, bags, booklets, originals…) or not (prints).

• PRINTS POLICY :

  Items that ship directly from my manufacturer do not have a return address provided, so will count as lost.
  In the event that your order is either lost in the mail, or returned to sender, I cannot offer a refund on prints, but I can replace your print for the manufacturer price + shipping fee.
  

• FOR ANY OTHER REPLACEABLE ITEMS :

  (This concerns : stickers, booklets, pins and tote bags)

• If the problem was my fault (for example : I typed the wrong address* or didn’t fill in customs forms properly), I will resend your order for free or refund you in full.

• If the item got returned because of an error on the client side (for example : incorrect address, moved without notifying me in time, misspelling, item not picked up from depot in time, custom charges not paid), then I ask that shipping be paid again, as well as a small fee (no more than £2) to cover my PO Box costs.

• In the event that you would not want the item sent back, I do not offer a full refund in those circumstances. I may refund part of the purchase if a fair reason is given, but minus shipping, and a fee.

*PLEASE MAKE SURE YOUR ADDRESS IS CORRECT AT CHECKOUT TO AVOID ISSUES!
Your address will always print on the shipping label exactly as you inputted it at checkout, so always double check that all your details correct before putting in your order.

**I rent a PO Box that only charges me when I receive items to it, so returns of this sort cost me money.

PLEASE BE AWARE THAT YOU MAY BE CHARGED CUSTOM CHARGES if you order from outside the UK!

Especially if you purchase a more expensive item, such as an original.

This includes items shipped to the EU, since the UK is no longer a part of it.

I do not have any control over these charges and I cannot cover them myself. They need to be taken care of by the customer after the item has entered their country but before it can be delivered.

PRINTS ARE MORE LIKELY TO NOT HAVE CUSTOM CHARGES APPLIED. My manufacturer has print shops on all majors continents and can ship locally within Australia, the US and within the EU.
(One of the many advantages of having switched from making and shipping prints myself to using a print-on-demand service!)